Affordable Customer Surveys with Sentiment Analysis Included
Opinyin Surveys captures the "why" behind your scores by reading your customer feedback for you
Opinyin Survey Solution quick start templates include::
NPS® - Net Promotor Score
CES – Customer Effort Score
CSAT – Customer Satisfaction
Capture
Whether it's via Opinyin's native full-featured surveys that display beautifully on browser, tablet and mobile, or via another platform, Opinyin advanced CX can analyse any free text feedback.
Opinyin Survey Solution quick start templates include::
NPS® - Net Promotor Score
CES – Customer Effort Score
CSAT – Customer Satisfaction
no credit card required
no credit card required
Understand
Opinyin A.I. analyses every piece of feedback to extract the pain and pleasure points in the customer journey, without the need for any expensive training.
It also creates a Comparative Linguistic Analysis Score (CLAS)™ , a unique comparison metric based on how the customer says they feel.
no credit card required
no credit card required
10%
of your scores could be incorrect
Analysis showed that CLAS correctly identified c.10% of responses had scoring range scores that were considered incorrect when the feedback was assessed.
no credit card required
Effortlessly transform unread customer feedback into actionable CX insights with Opinyin's unique A.I. platform.