Advanced CX Reporting with Effortless & Affordable Customer Feedback Analytics
Opinyin advanced CX captures the "why" behind your scores by reading your customer feedback for you
Opinyin Survey Solution quick start templates include::
NPS® - Net Promotor Score
CES – Customer Effort Score
CSAT – Customer Satisfaction
Capture
Whether it's via Opinyin's native full-featured surveys that display beautifully on browser, tablet and mobile, or via another platform, Opinyin advanced CX can analyse any free text feedback.
Opinyin Survey Solution quick start templates include::
NPS® - Net Promotor Score
CES – Customer Effort Score
CSAT – Customer Satisfaction
no credit card required
no credit card required
Understand
Opinyin A.I. analyses every piece of feedback to extract the pain and pleasure points in the customer journey, without the need for any expensive training.
It also creates a Comparative Linguistic Analysis Score (CLAS)™ , a unique comparison metric based on how the customer says they feel.
no credit card required
no credit card required
10%
of your scores could be incorrect
Analysis showed that CLAS correctly identified c.10% of responses had scoring range scores that were considered incorrect when the feedback was assessed.
no credit card required
Action
Automatically understand how your customers feel and what you can do about it quickly, without reading through all the feedback.
Powerful reporting with a deep drill down takes the work out of root cause analysis to provide valuable actionable insights in near real-time.
no credit card required
no credit card required
Effortlessly transform unread customer feedback into actionable CX insights with Opinyin's unique A.I. platform.
NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Freshdesk is a trademark of Freshworks Inc. All other Trademarks are the property of their respective owners.
Copyright 2024 Opinyin, all rights reserved.
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Fully Responsive Surveys
Surveys are fully responsive to any device and will render as beautifully on a computer screen as on a smartphone, delivering the best user experience for your customers. Number ranges, stars, or smileys mean you can engage with your customers in a way that matches the style you want to achieve. Embed them in an email or your website, or have them popup based on customisable triggers.
.
Get a better measure of how your customers feel with Opinyin's unique Comparative Linguistic Analysis Score (CLAS)TM
Nobody gives you more than an 8!
Agents game our performance metrics by asking customers for a 10!
Customers misread the scoring range!
Opinyin's patented AI turns the free-text feedback into a Comparative Linguistic Analysis Score (CLAS) ™ based on how customers say they feel.
“Scores and the scales that they come from are often fraught with problems, including the way people understand and interpret them. Opinyin starts to address (and adjusts for) a couple of the fundamental issues that exist with asking customers to rate your performance on a numerical scale.”
“Opinyin looks well positioned to help address the issues including taking an approach that focuses on discovery rather than trying to fit customer feedback into a prescribed process.”
Adrian Swinscoe, Punk CX
Leading Customer Experience Expert
Unique AI That Requires No Training
Opinyin's patented AI turns the free-text feedback into data that provides a unique Comparative Linguistic Analysis Score (CLAS) ™ based on how customers say they feel. Often more reflective and uniform than a number range, it removes scoring mistakes and can't be gamed by agents. Also identifies customer pain and pleasure points that quickly show you the reasons for the good and the not so good.
