Opinyin for Freshdesk
Enhanced surveys and your customer feedback read for you.
In the Helpdesk platform you know and love.
Freshdesk
An AI-powered customer service solution that's easy to set up, simple to use, and built to boost agent productivity
Be up and running in less than 40 mins
(no credit card required)
Opinyin's free Freshdesk App delivers affordable and effortless customer feedback analysis in the Helpdesk platform you know and love.
(no credit card required)
*no credit card required'
The Opinyin for Freshdesk App takes the productivity gains available from Freshdesk to a new level
Extend
Extend Freshdesk with the survey functionality you need.
Quick start templates included::
NPS® - Net Promotor Score
CES – Customer Effort Score
CSAT – Customer Satisfaction
Add all-important survey throttling and send delay functionality to Freshdesk plus much more.
*no credit card required'
*no credit card required'
Capture
With surveys customised to your brand, make engagement with your customers completely seamless. Fully responsive, multi-question, web-based surveys that display beautifully on browser, tablet and mobile.
*no credit card required'
*no credit card required'
Understand
Automatically understand how your customers feel in lightning-quick time, without having to read through all the feedback.
Every response linked to the co-responding ticket in Freshdesk.
*no credit card required'
*no credit card required'
Action
Quickly see the actions you need to drive growth, retain customers and increase referrals.
Real-time reporting provides your team with an holistic view of key drivers and topics against your desired customer experience objectives, at any level of the business.
*no credit card required'
*no credit card required'
Protect
Strengthen your data protection shield as all Opinyin surveys are configured to run completely in Freshdesk, so your customers' personal data never leaves your Freshdesk platform and your data protection risk is reduced.
*no credit card required'
*no credit card required'
Effortlessly transform unread customer feedback into actionable CX insights with Opinyin's unique A.I. platform.