Extend 

Extend Freshdesk with the survey functionality you need.

Quick start templates included::

NPS® - Net Promotor Score
CES – Customer Effort Score
CSAT – Customer Satisfaction

Add all-important survey throttling and send delay functionality to Freshdesk plus much more.

Capture

With surveys customised to your brand, make engagement with your customers completely seamless. Fully responsive, multi-question, web-based surveys that display beautifully on browser, tablet and mobile.

Understand

Automatically understand how your customers feel in lightning-quick time, without having to read through all the feedback.

Every response linked to the co-responding ticket in Freshdesk.

Action

Quickly see the actions you need to drive growth, retain customers and increase referrals.

Real-time reporting provides your team with an holistic view of key drivers and topics against your desired customer experience objectives, at any level of the business.

Protect

Strengthen your data protection shield as all Opinyin surveys are configured to run completely in Freshdesk, so your customers' personal data never leaves your Freshdesk platform and your data protection risk is reduced.